To protect our team and clients we are amending our work practices during this health crisis.
- We will conduct our initial consultation over the phone and issue our clients with a quotation based on our phone consultation, which will be subject to site inspection – using photos, basic dimensions and online video conferencing if required.
- To protect our team, if a site meeting is needed to confirm sizes and specifications, we will be asking if you have recently been overseas, been unwell with flu-like symptoms or been in contact with anyone who has been confirmed with the Coronavirus before meeting with you.
- Onsite we will ask our clients, where appropriate, to remain inside the premises or at a safe 1.5m distance whilst we measure.
- Our sales representatives will limit any direct person to person contact.
- Fabric samples and colour charts will be handled by our sales representatives only and cleaned with sanitisers regularly.
- Our installation team will also follow the same guidelines in points 2-4 during installation and as most of the work is outside, it will not be a difficult task to accomplish. They will also ensure the products that are to be handled by the clients (such as remote controls) are sanitised prior to handover.
What’s not changing?
- Our ability to install our products on time – most of our product line and components that our suppliers are using for manufacturing are from Europe and were already shipped in last year prior to the Coronavirus pandemic, so we see no major delays in supply and installation (there may be small delays in some components).
- As a small family-owned business we have been largely working from our home office, so we don’t need to send the team home to work!
- Our team is here to continue providing great shade solutions and excellent service.
Our Promise To You
We will follow government recommendations closely and will adjust our practices accordingly, always erring on the side of caution.
We are looking forward to life returning to normal for all of us and trust you will all keep safe as we navigate our way through this time of crisis.
The image shows friends coming together enjoying their outdoor space under an Aalta retractable roof. We are looking forward to better times when we can come together again and celebrate good health and well-being across the globe!.