To protect our team and clients we are amending our work practices during this health crisis.

Unfortunately, the recent restrictions have impacted Aalta’s ability to conduct business as usual!

 

What’s changing?

 

Measures & Quotes

Until the restrictions ease, we will no longer able to visit homes or sites for consultations. We are more than happy to conduct our initial consultation over the phone. You can help us out by sending photos and basic dimensions so we can understand your project better. We will then provide you with a price estimation based on our phone consultation. If this is within your budget, and you would like to take the enquiry further, then give us a call or drop us an email to organise a site consultation once these restrictions have lifted.

Installations

From 12.01am on Monday, 19 July: https://www.nsw.gov.au/covid-19/rules/greater-sydney#places-that-are-closed

All construction to be paused; and

Non-urgent maintenance, including cleaning services, and repair work on residential premises to be paused.

As we are part of the building and construction industry, we have had to pause all installations of retractable awnings, shade systems, retractable roofs, and blinds. We will resume once the restrictions have eased. Please be patient with us as we work towards fulfilling the backlog of jobs that will have accumulated from the stop in work.

Manufacture

As the manufacture of awnings is not listed under the exempt activity under the current list of authorised workers https://www.nsw.gov.au/covid-19/rules/authorised-workers , many of our suppliers have had to pause production. This could in turn cause further delays once we are up and running again. We will do our best to make sure our clients receive their awnings and retractable shade sails within a reasonable time frame once the restrictions have been eased.

 

What’s not changing?

  1. Our home office remains open so we are happy to answer any questions you may have about your order.
  2. Any email or website enquiries will be responded to in our usual 24-hour turn-around-time with our friendly staff (some of whom are working from their homes) providing you with expert advice on your shading requirement.
  3. Our dedication to service and excellence in our products, designs and quality of workmanship.

Our Promise To You

We will follow government recommendations closely and will adjust our practices, accordingly, always erring on the side of caution.

We are looking forward to life returning to normal for all of us and trust you will all keep safe as we navigate our way through this time of crisis.

We are looking forward to better times when we can come together again and celebrate good health and well-being across the globe!

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